Terms and Conditions

Chester & Wells is the popular English brand for dog beds of high quality. Pet Goodies distributes the Chester & Wells dog beds in Western-Europe. The terms and conditions of Pet Goodies are applicable.

Making a Purchase

Orders may be made online using our secure card payment facility. If you require assistance with an order, payment or size query you may also contact

Payment

Pet Goodies accepts all major debit and credit cards, Pet Goodies also accepts payments via PayPal, Visa, Mastercard, Bancontact/Mrcash and iDeal. Pet Goodies uses Docdata payments as payment provider. www.docdatapayments.com. Payments should be made in EURO.

Credit Card Security

Pet Goodies uses Docdata payments services to process Credit and Debit card orders and all payments are encrypted to ensure your purchase is safe and secure.

Delivery

Pet Goodies aims to ship all items within 48 hours of order - however please refer to the individual product listing for an indication of expected delivery time. Please note that we do not work Saturdays, Sundays of Bank Holidays. Merchandise is sent through DHL to the Netherlands, Belgium, Germany, Luxemburg, United Kingdom, Ireland, Spain, Portugal, France, Austria, Switserland, Finland, Norway, Denmark, Finland and Sweden

If an order is returned, refused or unclaimed by the customer due to customer refusal, customer negligence/absence or by customer providing incorrect shipping information the customer will be contacted by phone.

Out of Stock Items

Pet Goodies, will, upon receipt of your order contact you to advise if an item is out of stock and keep you updated as to the expected shipping time. We automatically ship all of out stock items once they become available. In the unlikely event that an item is permanently unavailable Pet Goodies will offer a full refund or a credit note to the value of the goods.

Returns Policy

Pet Goodies endeavours to ensure that all products are free from damage and defects. If however an item is damaged or faulty we will offer a replacement or credit note to the full value of the merchandise. Please note that we can only refund your item(s) if they are unused and returned within 14 days from date of dispatch. You may exchange items up to 14 days from date of dispatch. Sale Items are excluded for refund or exchange unless proven faulty. All returns should be clearly marked with your name, address and order number. We CANNOT accept liability for non receipt of returned goods.

Contacting Us

Chester and Wells dog beds / Pet Goodies offices can be contacted by phone or email:

Phone: 0031-651199071

Email: info@chesterandwells.eu