Shipping & Returns

SHIPPING

Your order will be delivered by DHL, you will receive an e-mail with a track & trace code (TCC) by DHL to follow your order. This way, you can continually track the order’s progress. DHL always performs two attempts to deliver, on two different days. DHL delivers throughout entire Europe for Chester & Wells.

Shipment cost
DHL shipment Netherlands, Belgium or Germany
GBP 8.90 per order
DHL shipment Denmark, France, Great Britain, Sweden, Austria or Luxembourg
GBP 11.90 per order
DHL shipment Italy, Ireland, Spain or Finland
GBP 14.90 per order
DHL shipment in Poland, Portugal (excluding the Azores and Madeira), Monaco, Latvia, Estonia, Greece, Bulgaria, Hungary, Slovenia, Romania, Slovakia or the Czech Republic
GBP 32.90 per order
DHL shipment in Switzerland or Norway
GBP 45.90 per order

14-DAY RETURN POLICY

You have the right to cancel your order, without notification of reason, for 14 days after receiving it. You will be reimbursed the entire purchase price including shipping costs within 10 business days.

Returning the product is no problem, only the costs of picking up your purchase are to be paid by you. Due to the size of the boxes we offer you the possibility to have the purchases picked up. Below you will find the going rates. 

Collection in the Netherlands, Belgium or Germany
GBP 8.90 per package
Collection in Denmark, France, Great Britain, Sweden, Austria or Luxembourg
GBP 11.90 per package
Collection in Italy, Ireland, Spain or Finland
GBP 14.90 per package
Collection in Poland, Portugal (excluding the Azores and Madeira), Monaco, Latvia, Estonia, Greece, Bulgaria, Hungary, Slovenia, Romania, Slovakia or the Czech Republic
GBP 32.90 per package
Collection in Switzerland or Norway
GBP 45.90 per package

DHL only collects, by appointment, on the mainland in all aforementioned countries. 

We can only have your products collected if they are made ready unused and in the original packaging. In case you would like to arrange a collection we request you send an e-mail to info@chesterandwells.eu. You can also return your purchased product(s) yourself at your own expense, provided the product is in its original packaging and you requested a return coupon through info@chesterandwells.eu. 

Do you have any more questions related to shipping or returning products? Call our customer service via +31(0)651199071 or send an email to info@chesterandwells.eu

Packaging is very good and carefully to avoid damage.